If a product is in stock, you will see the following icon:
The information about the product availability changes rapidly. So if you have placed an order but the product is out of stock, our customer support team will contact you. This icon means that the product is currently out of stock or delivery of the product you have chosen is not available for your country (bulky or dangerous items).
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The list of products not available for delivery to your country is available on the page with delivery terms and conditions.
If the product you need is out of stock, please use the option of searching for alternatives:
- Click on Show alternatives.
- Select the most suitable item from the list of products with similar specifications.
How do I know when an out of stock item will be available?
Click on Notify availability next to an item you are interested in that is currently out of stock. As soon as it becomes available on our site, we’ll notify you by email.
If you need the product urgently, click on Show alternatives to see a list of products with similar specifications.
I could not find the item I need in the catalogue. What should I do?
If you cannot find an item in the catalogue, we recommend searching by OEM number. If the result is still unsatisfactory, please contact us: click on the chat window in the bottom right corner and click on Start live chat.
If the product is not available, how do I find an alternative?
A list of alternatives is displayed if you search for parts by the OEM number. An alternative is a product which has similar or identical characteristics. Right after you've entered the OEM number, be sure to compare the characteristics of the alternatives shown in the list. If there are a number of search results you need to choose from, carefully read and compare the characteristics of the alternative products with your original product, or contact customer service for help. If the spare part you need is out of stock, use the "Show substitutes" button. You'll see a list of products with similar or identical characteristics, but from other brands, and possibly in different price categories.
Please note: we’re on hand to help you find the right product for your vehicle. Contact us on auto-doc.ie: find the chat window in the bottom right corner and click on Start live chat. Be sure to provide the VIN, the OEM number of the spare part, or the make, model, and engine version of your vehicle.
If the part I ordered is out of stock, can you pick an alternative product?
If you have already placed an order and a certain product is out of stock, we can choose the right alternative for you. The alternative product will have the same specifications and warranty period. We will try to choose an alternative at the best possible price for you.
What if I only want to get the exact part I ordered, not an alternative?
If you only ever want to receive the exact product you ordered, please contact our customer support team and let them know this.