On the desktop version of the website
Registered user
To make a return request, follow the steps outlined below:
- Go to your personal account and then to My orders.
- Select the order with the item you want to return and click on Details about the order.
- Select Items to return or replace in a new window.
- Choose the reason for return. If the reason for the return is related to product damage, you can upload photo evidence. This will speed up the review process for request.
Once you have submitted your return request, you can check its status.
Guest user
Follow these steps to return an item ordered without a registered account:
- Go to the Returns portal.
- Enter the postcode the order was delivered to and the order number.
- Select the item you want to return.
- Choose the reason for return. If the reason for the return is related to product damage, you can upload photo evidence. This will speed up the review process for request.
- In the Message box, describe the reason for your return request.
- Press Send.
We will send further instructions to the email address you provided when placing your order.
In the app
Registered user
- Go to My Orders/My order history.
- Select the order from which you want to return the item.
- Click on Items to return or replace at the bottom of the page.
- You will be redirected to the mobile version of the AUTODOC website.
- Fill in the return form at the bottom of the page: enter the order number and select the item you want to return. State the reason for the return: briefly describe why you want to return the item.
Guest user
- Go to the mobile version of the AUTODOC website.
- From the Menu, go to Customer service.
- Select Returns & Refunds.
- Fill in the return form at the bottom of the page: enter the order number and select the item you want to return. State the reason for the return: briefly describe why you want to return the item.
Before you start filling in the form, please read our tips:
- When providing information about part installation, please note that the presence of marks on the part indicating that it has been mounted will make a refund impossible.
- An item purchased as a kit under one article number (e.g. clutch kit, timing belt and water pump kit, etc.) can only be returned as a kit. No refund is possible if any of the parts are missing.
- Goods sold in pairs (e.g. brake discs, brake drums, etc.) must be returned in the same quantity. If one of the items is missing, no refund will be possible.
- Please try to return the items in their original packaging along with any associated documentation.
- If the request form asks for photographs, please ensure that they clearly show the nature of your complaint before uploading them.
How quickly will my request be processed?
We do our best to reach a decision on most requests within 24 hours. It might take more time if we are dealing with a warranty claim or if we need more information. In any case, we will try to answer you as soon as possible.
I am trying to make a request within the stated time frame, but the system won't allow it. Why is this?
The deadline for making a request depends on the date of receipt of the item. Make sure that the return period for the item in question has not expired, which is counted from the day of delivery. Please also note that deadlines are calculated in calendar days, not working days.
If you have checked all the information and the deadline has not expired, but you are still unable to submit your request, please contact our customer service team via whichever method is most convenient to you.
Read this article to find out more about the deadline for making a return request.
Query for more information on item return requests
If you have left out any important information that is required to make a decision on the request, our customer support team will contact you using the contact details you provided with your request.