Checking the status of the return request

This is how you can check the status of the request:

1. Go to the My orders tab in your personal account.
2. Click on "Details about the order" by the order with the return request.
3. In the new window, click on Items to return or replace.

The current status of your request will appear in a new window.

There are three different request statuses:

1. Under consideration – your request has been received and will be reviewed.
2. In progress / Not completed – your request is being reviewed. If we need more information, our customer support team will contact you.
3. Fulfilled / Completed – we have made a decision on your request and sent the instructions to your email address. If we have any questions or a selection of solutions for you to choose from, our customer support team will contact you.

Please note: if additional information is required, our customer support team will contact you within 1-2 days of submitting the request.

Possible reasons for a delayed response from the customer service team:

• Public holidays
• Unforeseen circumstances (e.g. pandemics, strikes)
• Technical problems