Please note: the processing time of the refund request depends on the type of request.
The refund processing time depends on how quickly your bank processes the transaction and on the payment method you choose:
- PayPal: 1 to 3 working days
- Bank transfer: 1 to 14 working days
- AUTODOC deposit account: up to 24 hours.
Find out how to track your refund.
FAQ
Will I receive written confirmation of the refund?
Once your refund request has been approved, you’ll receive an email confirming that the refund process has begun and the money will be refunded by the method of your choice. If you can’t see the email in your inbox, please check your spam folder.
I received a refund notification, but I don't see the money in my account.
How quickly the refund is credited depends on the payment method you choose and your bank's processing speed.