Registered user
To make a return request, follow the steps outlined below:
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Go to your personal account and then to «My orders».
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Select the order with the item you want to return and click on «Details about the order».
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Select «Items to return or replace» in a new window.
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In the message section, describe the reason for your request in detail and attach a photo of the item.
You can also make a request via the Returns portal as follows:
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Enter the order number and the postcode it was delivered to.
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Select the item you want to return and choose the reason for the return. If the item is damaged, you can upload photo evidence — this will speed up the review process.
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In the Message box, describe the reason for your return request.
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Press «Send».
We will send the return/exchange instructions to your e-mail address. If you can't see the e-mail, please check your spam folder.
Once you have submitted your return request, you can check its status anytime.
Guest user
Follow these steps to return an item ordered without a registered account:
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Go to the Returns portal.
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Enter the postcode the order was delivered to and the order number.
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Select the item you want to return.
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Choose the reason for the return. If the item is damaged, you can upload photo evidence to speed up the review process.
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In the Message box, describe the reason for your return request.
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Press «Send».
We will send further instructions to the email address you provided when placing your order.
Before you start filling in the form, please read our tips:
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When providing information about part installation, please note that if there are any marks showing the part has been mounted, a refund will be impossible.
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An item purchased as a kit under one article number (e.g., clutch kit, timing belt and water pump kit, etc.) can only be returned as a complete kit. We cannot issue a refund if any parts are missing.
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Goods sold in pairs (e.g., brake discs, brake drums, etc.) must be returned together as a pair. If one of the items is missing, no refund will be possible.
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Please try to return the items in their original packaging along with all associated documentation.
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If the form asks for photographs, please ensure they clearly show the issue before you upload them.
FAQ
How quickly will my request be processed?
We do our best to reach a decision on most requests within 24 hours. It might take a bit more time if we are dealing with a warranty claim or if we need more information from you. In any case, we will try to answer you as soon as possible.
I am trying to make a request within the stated time frame, but the system won't allow it. Why is this?
The deadline for making a request depends on the date you received the item. Make sure that the return period for your item has not expired (it starts counting from the day of delivery). Please also note that deadlines include all calendar days, not just working days.
If you have checked all the info and the deadline has not expired, but you still can't submit your request, please contact our customer service team via whichever method is most convenient for you.
Read this article to find out more about the deadline for making a return request.
Query for more information on item return requests
If you left out any important information needed to make a decision, our customer support team will contact you using the details you provided with your request.
If you realize you haven't provided all the required info in your submission, just contact our customer support team to give us the rest of the data using whichever method is most convenient for you.